Delivery & Returns

DELIVERY 

Delivery Location 

PRICE 

TYPE OF DELIVERY & TIMESCALE 

In-Store Collection 

Free 

Order by 12pm for next-day collection (Monday - Friday) at 24 Powis Terrace, W11 1JH. You will receive an email notification to arrange collection. 

Domestic 

£7.50

Royal Mail Special Delivery Service; tracked and signed, insured for next day delivery. We aim to ship within 3 working days of your order.

International 

£25.00

Parcelforce's Global Express Service; tracked with named confirmation of delivery. Please be aware that any duty and taxes due in the destination country are the customer's responsibility.

 

RETURNS

Your right to cancel your contract with us for all goods within a collection that you have ordered is subject to the following terms (this does not affect your Statutory Rights):

  • Your not having worn or damaged the jewellery.
  • Your return your goods to us within 7 days of receiving your order as per the return instructions enclosed within the order.  
  • The items must be packed securely in the packaging in which you received it. We are not liable to you if the jewellery is returned to us broken. You must at the same time return any accessories sent with the item (including, but not limited to, jewellery box and certificates). 
  • The items must be returned by hand or alternatively via Royal Mail Special Delivery (the equivalent maybe used from a different freight handler)
  • Once we have received the item(s) we will notify you by email and the appropriate action will be taken immediately.  

Contracts for the purchase of Bespoke Goods, as defined below, cannot be cancelled other than at the discretion of Sophie Breitmeyer.  

Once Sophie Breitmeyer has confirmed your return, any sum debited from you credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

 

CANCELLED ORDERS 

Sophie Breitmeyer is anxious to ensure our clients’ total satisfaction. After each purchase from the Site you have the right to a 14 day “cooling off period”. Subject to the conditions outlined above, you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth day from the date you receive the ordered goods.

We reserve the right to cancel the contract between you and us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.